NEWS & UPDATES (As of 4/11/26)
telehealth APPOINTMeNTs
Jonathan and Victoria are currently unable to take on any new clients until after March 2027.
If you would like to go on to our waitlist for an appointment in 2027, Please Fill out the waitlist form and contact us today.
We look forward to hearing from you!
We prefer referral via your GP and a Mental Health Care Plan.
If you would like to see one of our psychologists, you will need to complete and submit a Waitlist Form (email contact provided in Form) You will then be contacted to discuss your referral further.
Please email us via our contact page, if you have any questions.
Our aim is to balance providing a fair and ethical approach to access services for prospective and current clients.
If you have been referred to one of our psychologists by your GP via a Mental Health Care Plan and we are not taking on new clients, you can:
Wait until an appointment is available; or
Go back to your GP for another appropriate referral; and/or
Visit the Australian Psychological Society’s ‘Find A Psychologist’ website to search for another psychologist who may meet your needs.
Thank you for your patience.
Please come back and visit our website for further updates.
REFERRAL
Please note that while we continue to welcome referrals from GPs, we do not provide services for Third Parties (WorkCover, EML, Comcare, BUPA or other Insurers). We also do not accept: (i) referral via ‘Proxy’; unless you are referring a child (16+). If you are over 18 years of age, you will need to make direct enquiries to be considered for our waitlist; and/or (ii) Forensic and/or drug and alcohol related referrals.
CONCERNED ABOUT TELEHEALTH?
Recent research has suggested that there are no significant differences between In-Person and Telehealth groups for mental health outcomes.
We understand that using Telehealth services may be a shift in your expectations of seeing a psychologist, but we continue to be committed to making this experience as smooth as possible. Also, there are many benefits of Telehealth sessions, including (to name only a few):
Improved Convenience; you don’t have to travel to an office. You’ll also save time.
Reduced Costs; less time away from work, no travel/parking costs.
Less exposure to colds/viruses, including COVID 19.
CONTACT US
If you are an existing client and you need to change an appointment, please email your psychologist. New clients will need to complete a Waitlist form, which is available on the contact page.
Appointment Cancellations
Please be aware that our policy regarding cancellations require a minimum of 48 hours notice. SMS notifications will be sent four days prior to your appointment. If you cannot attend your appointment, please email your psychologist ASAP to let us know, or a late fee may apply. Thank you again for your patience and understanding.
PAYMENT OF INVOICES
We will be making some changes to the way we take payments for services provided into 2027. This will include a conversion to the Stripe Payment System. The benefit of this will be in the automation and timeliness of payments, including faster rebates times for our clients! Our clients will be receiving regular updates and information about this development.
Please be aware that we continue to require payment of all invoices immediately after appointments. Non - payment of invoices more than 48 hours after an appointment may impact continued access to services.